ECOLED Procedure FAQs: LED Lights and Lighting from ECOLED
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ECOLED Procedure FAQs

How do I contact the sales department?

Customers can contact the sales department on 02084927633. Alternatively email: sales@ecoledlight.co.uk. Alternatively, please use the Product Builder on our website if you have a specific product enquiry and press "request a quote".

I have something to return. What shall I do?

ECOLED accept returns for items that require repair or replacement under warranty.

Please refer to the returns policy

For our warranty terms

Prior to any returns, customers are required to complete the Return's Authorisation Form (RMA). Please contact info@ecoledlight.co.uk.

How do I place an order?

If you already know what you need, or are an existing account customer please email your orders to sales@ecoledlight.co.uk

How do I make payment?

Contact the sales department on 02084927633 quoting your order reference number. We accept VISA or Mastercard credit or debit cards but not AMEX.

If you would prefer to pay by BACS transfer, please request a pro-forma invoice which will list our bank details. When paying through BACS however please use the reference number issued to you. This helps the accounts department to allocate payment to your order.

I've not been contacted within 48 hours?

ECOLED are committed to customer service satisfaction and grow by having satisfied customers who work with us again and again. If you've not been contacted within 48 hours, please write us an email to info@ecoledlight.co.uk addressed "To the Management Team".

What is the Lead time on my order?

Given the nature of customisation available on our products, ECOLED are a built-to-order business. Our standard leadtime is five working days from receipt of order. Larger orders will be dependent on scheduling. Your sales consultant will be able to advise you of delivery estimates and will be confirmed in an order acknowledgement.

Can we set up a Credit account?

We welcome regular business and are pleased to support credit terms to those companies with whom we have an established order history. Credit terms are however, subject to necessary checks and the financial limits offered may vary.

What is the carriage charge on orders?

ECOLED levies a standard carriage charge of £20 per shipment regardless of size or weight for orders under £1,000.00. We only use TNT to ensure traceability and this applies to standard deliveries within the UK Mainland. We will waive carriage charges for orders over £1,000.00 however additional charges may apply to certain areas of the UK such as highlands and islands. Any special delivery requirements such as by 9am or Saturday delivery incur an extra charge and International Buyers are based on an Ex-works basis and will be charged at the going Rate.

Where can I find prices?

On the website customers can select the product they require and click request a quotation. This will automatically direct you to complete the Enquiry form and click send. One of our sales consultants will send you a quotation within 48 hours.

Can I visit?

Certainly. We welcome visitors however we do not operate as a retail premises and therefore do not offer a walk in service. Please contact the office to arrange an appointment.

When are ECOLED open?

Office hours are: Monday to Thursday 08.45-17.30 | Fridays 08.45-16.30

(closed UK Bank holidays)